DNS Issues - Web Hosting Talk

Newbie ? Join Date: Sep 2012 Posts: 11

Last Friday, I transferred my website to a new host and updated my nameservers as usual. Now, 3 days on and me along with 2 other users still cannot access the site. Me and one other still see the temporary "moving" page that I left on the old server to be displayed during the domain propagation and the other user gets a blank screen. I can access the website just fine using a proxy or hotspot shield and without a proxy I can access my cPanel, however this is via my host's domain instead. My domain is www.lcresponders.com, and my report from dnsstuff can be seen here: http://www.dnsstuff.com/tools#dnsRep...sponders.com&& Please advise me on how to correct this issue. Thanks -Tom

Community Liaison ? Join Date: Mar 2003 Posts: 7,397

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Newbie ? Join Date: Sep 2012 Posts: 11

Hi there Net, Thanks for your reply. I'm a little new to this side of the internet, so please bear with me. I've updated my name servers are godaddy, which is who my domain is registered with. Is that the only place where I need to do that? Thanks again -Tom

Web Hosting Master ? Join Date: Apr 2011 Location: Las Vegas, NV Posts: 1,136

Quote: Hi there Net, Thanks for your reply. I'm a little new to this side of the internet, so please bear with me. I've updated my name servers are godaddy, which is who my domain is registered with. Is that the only place where I need to do that? Thanks again -Tom Your nameservers are set properly at your registrar, but your DNS records are messed up. It works for me, but your intodns.com report is a disaster. http://intodns.com/lcresponders.com Edit your DNS zone file to agree with DNS at your registrar.

Web Hosting Evangelist ? Join Date: Nov 2009 Location: Toronto, Canada Posts: 542

You need to correct the "NS records" within your DNS zone file __________________ ? CanSpace Solutions - www.canspace.ca - Canada's leading domain registrar and web hosting provider ? Premium Canadian Web Hosting and .ca domains. Trusted by Canada's largest corporations ? Affordable Web Hosting | 24/7 Support | CIRA CERTIFIED | Proudly Canadian

Newbie ? Join Date: Sep 2012 Posts: 11

The problem is that the DNS manager seems to be hosted at my old host. How can I move it to my new one? Thanks -T

Web Hosting Master ? Join Date: Apr 2011 Location: Las Vegas, NV Posts: 1,136

Quote: The problem is that the DNS manager seems to be hosted at my old host. How can I move it to my new one? Thanks -T Login to your domain registrar, then edit the nameserver settings to point to your new host.

Community Liaison 2.0 ? Join Date: Feb 2005 Location: Australia Posts: 5,024

Quote: The problem is that the DNS manager seems to be hosted at my old host. How can I move it to my new one? Thanks -T What DNS manager is that? Without knowing which host is new and which is old it's hard to tell, but my guess is that the nameservers are set correctly at your registrar but not at the new host. If so you need to log into WHM at the new host and edit zone. You can use the host's domain or IP address to be sure that you're connecting to the "right" WHM. (It wouldn't be a bad idea for the new host to fix the DNS errors on their nameserver domain too, but those are less of an issue). __________________ Chris The greatest enemy of knowledge is not ignorance, it is the illusion of knowledge. - Stephen Hawking

Newbie ? Join Date: Sep 2012 Posts: 11

My old host was: www.nextgenhost.net And my new is: www.offshorewebspace.net I logged into my old cPanel at nextgenhost and edited the DNS for my domain to point to my new host. This solved the problem but I want to fix this properly. The new host also uses capable for the DNS managing.

Community Liaison 2.0 ? Join Date: Feb 2005 Location: Australia Posts: 5,024

Quote: The new host also uses capable for the DNS managing. cPanel? So you need to edit your zone in cPanel / WHM at offshorewebspace and change the NS records, which are currently set to nextgenhost. __________________ Chris The greatest enemy of knowledge is not ignorance, it is the illusion of knowledge. - Stephen Hawking

Newbie ? Join Date: Sep 2012 Posts: 11

Apologies, I meant cPanel. iPhone decided to help me out with spelling lol... I can't seem to see where to edit my nameservers in the cPanel, the only thing that I can see is the "Advanced DNS zone editor" which I've screenshotted so you can take a look. As far as I can see, the settings are correct. http://i50.tinypic.com/dpuybt.png EDIT: My account with nextgenhost (the previous host) is still active and this is where the DNS manager is. What happens if I cancel it? Will it help? Last edited by thomash131; Today at 04:25 AM.

WHT Addict ? Join Date: Dec 2012 Posts: 118

Quote: My old host was: www.nextgenhost.net And my new is: www.offshorewebspace.net I logged into my old cPanel at nextgenhost and edited the DNS for my domain to point to my new host. This solved the problem but I want to fix this properly. The new host also uses capable for the DNS managing. Are you server admin? If so yes it is, go to admin whm/cpanel => Advanced DNS zone editor => lcresponders.com and setup yor Arecord, ns record and etc. If you are not, contact to DC and ask them to fix that.

Newbie ? Join Date: Sep 2012 Posts: 11

I'm on a shared hosting package so I'm assumming that I'm not, no. I'll contact them now.

Community Liaison 2.0 ? Join Date: Feb 2005 Location: Australia Posts: 5,024

Yes, if you can't see the NS records then I guess it means you don't have access to them through that panel (perhaps someone more familiar with cPanel can confirm) and the host will have to make the change for you. Quote: EDIT: My account with nextgenhost (the previous host) is still active and this is where the DNS manager is. What happens if I cancel it? Will it help? No, you've changed the A records at the old host - that's keeping your site working for now. Get the new host's DNS fixed and wait at least 24 hours before canceling the old one. __________________ Chris The greatest enemy of knowledge is not ignorance, it is the illusion of knowledge. - Stephen Hawking

WHT Addict ? Join Date: Dec 2012 Posts: 118

Quote: My account with nextgenhost (the previous host) is still active and this is where the DNS manager is. What happens if I cancel it? Will it help? I'm agree with foobic, DO NOT cancel your old host before be ensure your new one works fine.

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